0:00
Discussion on Dog Training Practices and Challenges
15:34
Discussion on Dog Behavior and Training Challenges
Hannah Pollard shared concerns about a one-year-old German shepherd that has been showing problematic behavior at doggy daycare, including aggression towards another dog
19:03
Discovery Calls and Time Management Strategies
30:37
Strategies for Managing Dog Behavior
Hannah Pollard shared concerns about a client’s dog that frequently mouths a male caregiver, indicating potential pain or overstimulation.
48:21
Techniques for Dog Relaxation and Regulation
Danielle Beck explained that relaxation methods for dogs can lead to frustration if the dogs have not learned self-regulation. She suggested using exercises that promote delayed gratification, such as “Mousy Mousy” and duration exercises like sit and stay.
51:10
Strategies for Client Communication and Dog Training
55:49
Client Follow-Up Strategies and Administrative Challenges
Hannah Pollard expressed frustration with her current administrative workload and the challenges of keeping up with client follow-ups, suggesting that shorter sessions might be more effective.
• Client follow-up strategies and appointment scheduling
• Scheduling and planning for future meetings and consultations.
• Administrative challenges and the potential for hiring support
1:09:48
Discussion on Client Consultation Packages
BVNA expressed concerns about managing client expectations within an eight-week consultation package, especially when unforeseen circumstances arise. Gemma Stephen highlighted the flexibility of scheduling appointments every two to three weeks, while Danielle Beck emphasized the need for clear communication about the potential duration of behavior-related treatments. The discussion underscored the importance of adaptability in client care.
• Managing client expectations regarding treatment packages
1:17:59
Client Engagement and Communication Strategies
Danielle Beck shared insights on client engagement patterns, highlighting that clients often start strong but may become less active over time. She mentioned the possibility of introducing an alumni membership for ongoing support and access to resources. Additionally, she expressed her preference for using a dedicated platform for client communication to manage her workload better.
1:23:35
Discussion on Veterinary Practices and Client Interactions
Hannah Pollard expressed her worries about client perceptions and the need to maintain a professional demeanor in public. Danielle Beck supported this by sharing advice from a mentor about keeping work and personal life separate. They also discussed the effectiveness of advertising services in community groups and the importance of being transparent about service packages.
• Strategies for conducting effective discovery calls.
1:31:33
Bentley’s Behavioral Challenges
Hannah Pollard provided insights into Bentley, a four-year-old male rescue dog, who has shown aggressive tendencies, including growling at caregivers and biting. His caregivers, who are inexperienced with rescue dogs, have reported that Bentley is fearful of loud noises and has difficulty walking reliably. Despite initial calmness, Bentley’s behavior has become concerning, particularly around visitors and other dogs.
1:37:19
Discussion on Dog Behavior and Training Techniques
Hannah Pollard shared insights on a dog’s behavioral problems, noting its odd walking pattern and reluctance to eat. She proposed using a squeaky ball for recall training and highlighted the need for mental engagement through pattern games. Pollard expressed concerns about the dog’s current training approach and the owner’s willingness to implement suggestions.
• Training techniques for improving dog recall
1:49:53
Strategies for Drying Dogs After Walks
Hannah Pollard expressed concerns about a dog’s discomfort during the drying process after walks, indicating that the dog tolerates it but may have negative associations. Gemma Stephen proposed using drying rolls or fleece garments to reduce the drying effort. Danielle Beck emphasized the need to consider the dog’s preferences and suggested creating a space with towels for the dog to dry off naturally. The group acknowledged the challenges of managing a muddy dog in a household.
• Strategies for reducing stress during dog grooming and drying processes
1:56:30
Discussion on Dog Training Challenges
Hannah Pollard shared her experiences with a client who has a dog that is resistant to training and has behavioral issues. Gemma Stephen noted that owners who have had well-behaved dogs in the past may find it difficult to adapt to new training methods. Both agreed that managing expectations is crucial, especially when the dog may not be reliable in certain situations.
Responses